HERO docs & Word-Bank help with CQC reporting

The CQC routinely check all health and care organisations against its five key values. Many mental health trusts requiring improvement may be searching for ways to improve on effective, care, and responsive aspects.
Researching inspection reports shows that trusts often need to demonstrate they enable patients to be involved in planning their own care, and that patients understand issues such as their rights under the Mental Health Act and how to comment and complain about their care. Easy read documents currently available on HERO docs can help your staff to manage these with more ease. Thanks to contributions from CNWL NHS Foundation Trust, Barts Health, Imperial College Healthcare, Hammersmith and Fulham CCG, West London CCG, Central London CCG and NHS UCHL, we’re proud to offer accessible templates such as:

  • The Health Action Plan and CPA pre-feedback form to complete with patients to facilitate greater patient input into understanding and planning their own care,
  • Developing a range of documents explaining the mental health sections and patient rights.
  • The Traffic Light Toolkit, to ensure hospital staff know essential information about patients with communication difficulties and high information processing needs,
  • A selection of PREMs gathering feedback on mental health and general hospital stays,
  • A selection of documents advising patients how to comment or complain “Talk to us – how to get your views heard”, “Complaints (short)”, “Comments and Complaints – easy guide” and “PALS – Patient Advice and liaison Service”.

banner-senior-yearsAs all work completed by Enabled City, the templates are written in clear English with supporting images. We aim to provide documents that adults with learning disabilities find more accessible, and in doing so we meet the needs of many UK adults, those with lower literacy and/or English as a second language. Our document repertoire is steadily growing to support the needs of all health staff in their work to improve the health of the nation – visit HERO docs to find out more about HERO docs licensing or visit our pricing page.

Which easy read templates are working on now?

  • Having a Barium swallow
  • Clostridium difficile (C. difficile)
  • Venous thromboembolic diseases
  • Having a tonsillectomy
  • Reducing risk of infection
  • Preventing Thrombosis
  • MRSA screening
  • MRSA, what does it mean?
  • Having a liver biopsy
  • Having an echocardiogram
  • Having a cystogram

Where to go next?

Contact us
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