News Uncategorized

Pathway to the Paralympics infographic

An “infographic” tracing the history and evolution of the Paralympic Games from its beginnings in the nineteenth century up to the 2012 London Paralympics has been released by a US-based website aimed at people working in special education needs.Pathway to the Paralympics

News Uncategorized Word-Bank

Public Sector Equality Delivery System (PSED2)

Equality Act solutions

Word-Bank helps compliance with the Equality Act & Public Sector Equality Delivery System by ensuring the wider public have better access to information that is more meaningful to them.
NHS England commissioned Word-Bank across London health and social service websites to help with equalities and online engagement, the easy to bolt on tool is integrated presently.

Eve McGrath – Senior Project Manager Corporate Nursing, North Middlesex University Hospital NHS Trust

“It was easy to install on our website and administrator via the Word-Bank system. provides the same level of excellent service for all patients regardless of disability or those speaking English as a second language.”

Goals and outcomes of Equality Delivery System (EDS2)

Better health outcomes

  • Services being commissioned, procured, designed and delivered to meet the health needs of local communities
  • Individual people’s health needs are assessed and met in appropriate and effective ways

Improved patient access and experience

  •  People, carers and communities can readily access hospital, community health or primary care services and should not be denied access on unreasonable grounds
  • People’s complaints about services are handled respectfully and efficiently

People covered by EDS2
EDS2 should be applied to people whose characteristics are protected by the Equality Act 2010, NHS organisations should refer to the Equality Act and related guidance for a full understanding of the protected characteristics.

Applying EDS2 to disadvantaged groups is likely to support organisations to deliver on aspects of their health inequalities work.

See the full Public Sector Equality Delivery System (PSED2)


Understanding the Equality Act 2010

The Equality Act was introduced in 2010.The Purpose of the Act was to strengthen, harmonise and streamline 40 years of equalities legislation:

  • Strengthening: improving the effectiveness of equality legislation
  • Harmonising: providing the same levels of protection from discrimination across all the protected characteristics and all sectors, where appropriate
  • Streamlining: simplifying and consolidating approximately 116 pieces of separate equality legislation

Before the Equality Act covered 6 protected characteristics now there are 9

  1. Age – The protected characteristic of age means a person belonging to a particular age group. This includes people of the same age and people of a particular range of age’s for example, ‘over 50s’ or ‘21 year olds’.
  2. Disability – Protection is provided where someone has a physical or mental impairment and this has a substantial and long term adverse effect on the person’s ability to carry out normal day to day activities.
  3. Gender reassignment –This was added so that protection is provided where someone has proposed, started or completed a process to change their sex. It is clear that there is no requirement to be undergo medical supervision.
  4. Marriage and civil partnership – This was added so that there is protection from discrimination for being married or in a civil partnership is provided in employment and vocational training only.
  5. Pregnancy and maternity – This was added for all areas covered by the Act a woman is protected from unfavourable treatment because of pregnancy or has because she has given birth.
  6. Race – ‘Race’ includes colour, nationality and ethnic or national origins. A racial group can also be made up of two or more distinct racial groups.
  7. Religion and Belief – Meaning of religion, religion’ means any religion and includes a lack of religion. It is for the courts to determine what constitutes a religion. Meaning of belief, belief means any religious or philosophical belief and includes a lack of belief. Examples of philosophical beliefs include Humanism and Atheism. A belief need not include faith or worship of a God or Gods, but must affect how a person lives their life or perceives the world.
  8. Sex – your gender (chosen or not).
  9. Sexual orientation – Protection whether you are gay, lesbian, bi-sexual.

The Public Sector Equality Duty

The Public Sector Duty was introduced by the Equality Act. Public Sector authorities have to evidence and demonstrate they are achieving the following:

The General Duties

  1. Eliminate discrimination and other conduct prohibited by Act
  2. Advance equality of opportunity:
    – remove or minimise disadvantages
    – take steps to meet needs
    – encourage participation in public life
  3. Foster good relations: 
    – tackle prejudice
    – promote understanding

To show that the Public Sector authorities are complying with the General duties above, they have to publish how they have met the duties (Specific duty) at least every year in an easy to read and understand way.

The Specific Duties

Publish equality information & objectives:

  • Publish sufficient information to demonstrate compliance with the general Equality Duty by 31st January of every year.
  • Publish Equality objectives that meet the aims of general duty by April 2012 then every 4 years
  • Publish this in an accessible manner

This shall include:

  • The effect of policies on protected groups
  • Evidence of equality analysis
  • Details of information considered in equality analysis.
  • Details of engagement undertaken

Stephan Brusch – Head of LD Development and Prevent Coordinator at NHS London

“Enabled City has ensured that our website is accessible to people with learning disabilities. Through Word-Bank, we are assured that the information that we provide on our website is accessible to a much wider audience. We are certainly proud of the end product and had verypositive responses from our end users. Enabled City has ensured that the web-development were done in true partnership with us and people with learning disabilities. Many thanks!”

For more testimonials visit
Full article visit
Contact Enabled City’s  Equality Act specialist Dipen Rajyaguru (Associate).

News Word-Bank

Loneliness takes centre stage – Age Action Alliance

Age Action Alliance recently published that “loneliness has a similar impact on mortality as smoking 15 cigarettes a day” and that “the Campaign to End Loneliness’s report Safeguarding the Convoy demonstrates that around 6 to 13% of older people feel lonely often or always”.

I wonder what the figures are for people speaking English as a second language, with communication difficulties stemming from Alzheimer’s or Parkinson’s for example?


Speaking as an ex-care worker (13 years prior), I feel there’s a big responsibility for care workers to provide personable and culturally sensitive communication but often care workers are challenged with their own lack of training and skills, meaning relationship building between clients and carers is hit but more often miss.

13 years ago myself and the person I cared for were lucky, we talked a lot together and shared a similar wavelength, in so doing he enlightened me to recognising a lack of service for people with disabilities and we decided to do something positive about it – I recognise this isn’t a standard pathway in providing care.

Our first business was a leisure website helping people make an informed choices to leisure funded through the millennium commission.
Funding paid for focus groups with people attending day services – which is when we embraced working with people with learning disabilities to ensure our information was inclusive of people with physical disabilities, those speaking English as a second language, Deaf communities, people with visual impairments. We absorbed as many perspectives as we could, it was the only way, we felt, that we could design something that met the needs we aimed to provide for.

“…I’ve never seen such genuine consultation with people with learning disabilities before, and was hugely impressed by the way you and Lisa winkled out people’s hopes and wishes” – Derek Hill – parent of a young adult with profound learning disabilities


Along the way we identified other barriers preventing people getting involved, namely confidence with way-finding, the nightmare stories of harrowing journeys and expensive cab rescues after hours waiting in the cold – who would rush to try somewhere new after so many desperate attempts. This led us to create, it took so many years but went on to win a Visit London gold award and was used during the Paralympic Games.
PhotoRoute is a simple toolkit creating step free walking maps in website, print, embeddable and iphone versions, the toolkit overlays pictures on top of digital maps along with easy way finding text and directional arrows.

My former care client and colleague suggests his current carers would find PhotoRoute useful to help them be on time!

PhotoRoute supports Visit England’s inclusive destination program and is now starting to be used by premier football clubs, PhotoRoute works for special leagues and match day visitors.


The other barrier identified was the written language on websites so we developed Word-Bank, an automated jargon buster adding definitions at the point of need within webpages.
Word-Bank won a BBC Innovation Lab award and has been independently proven by the Disability Rights Commission to aid website comprehension by 100%. More recently Word-Bank has been commissioned by NHS England to help with online engagement and compliance with the Equality Duties.

You can see an example by visiting this website:

Word-Bank would be useful to up-skill care workers and support staff on being culturally sensitive to client’s needs, and also to learn health and safety and basic tasks, enabling staff to grow more trusted relationships with clients.

For more information visit or subscribe to our mailing list.