Awards Case Studies News PhotoRoute Uncategorized

Hotspur Foundation removes independent travel barriers

Tottenham Hotspur Foundation have received funding from the Premier League Charitable fund to roll out the new PhotoRoute service across their patch, expected outcomes include:

  • Removing independent travel barriers (the minimal requirement to go on a Hotspur Foundation course)
  • People with disabilities gaining work based skills from co-creating maps with Hotspur Foundation staff
  • Enabling students with Special Educational Needs to make healthier lifestyle choices and gain independence
  • Excellent customer service provision for wider community

PhotoRoute was developed from Visit London gold awarded expertise and experience of supplying 2 London 2012 Paralympic projects. This software streamlines map creation and sharing of maps while adding accessibility features.
Earlier work with the Hotspur Foundation includes developing a Travel Training Course and a way-finding app for the club…

“The Club is constantly looking at ways in which it can enhance the matchday experience for fans. Tottenham Hotspur FC match day experienceWe believe that offering the PhotoRoute service will ease navigation in and around White Hart Lane for all supporters, especially those with disabilities.

By working closely with our award-winning Foundation, and liaising with the Tottenham Hotspur Disabled Association, the Club is confident it can address the needs of its disabled supporters and continue to ensure the fantastic matchday experience is inclusive of all fans.”
Jonathan Waite, Customer Services Manager

 Embedded client page –

Embedded view with print options

Learn about the new PhotoRoute system or join our mailing list.

See earlier match day experience maps used by Tottenham Hotspur FC.


Awards Case Studies HERO docs News PhotoRoute Uncategorized Word-Bank

Disability Rights UK Partnership

Enabled City is the digital accessibility partner to Disability Rights UK, in recognition of being the specialist technology supplier for and with people with disabilities.logo-Disabiltiy-Rights-UK
Our expertise comes from working with and employing people with disabilities to develop inclusive services that improve inclusion, safeguarding & education practices within any sector.

Clients include London 2012 Olympic and Paralympic Games, premier league football clubs and their foundations, various NHS providers making meticulous policy and processes more accessible for hard to reach groups. Our inclusively designed services and products are easy to bolt onto client’s existing services and extend their market reach to:

  • The grey pound / silver surfers
  • People speaking English as a second language
  • People with physical or learning disabilities
  • Young families with buggies
  • The Deaf community
  • Those with low literacy – the average reading age in the UK being that of an educated 11 year old (BBC)
  • Visit our services pages for more information.

Word-Bank 50% discount offer for DR UK members

In celebration of becoming Disability Rights UK preferred technology partner Enabled City are pleased to offer a 50% reduction for new Word-Bank clients.
This is a time limited offer valid until 6th March 2017

Terms and conditions

  • Have less than £300k turnover
  • Have the in-house technical expertise to integrate Word-Bank which usually takes 1 hour
  • Advocacy groups under 100k should contact us for additional offers
  • Discount is valid for first year licence only
  • Orders must be received by 6th March 2017

Subscribe to our mailing list for early bird offers

Awards Case Studies News

University of Cambridge & Leading Change Highlights EnabledCity

University of Cambridge’s Leading Change programme focuses on social entrepreneurs within the Commonwealth providing a diverse and visionary range of services.

The Leading Change programme is a partnership between The Queen Elizabeth Diamond Jubilee Trust, Comic Relief and The Royal Commonwealth Society, developed exclusively for the winners and runners-up of the Queen’s Young Leaders Programme, by the Institute of Continuing Education at the University of Cambridge.

Learn how Enabled City developed from charitable objectives, which underpin the company’s commercial activities today.

leaders maps

Go to website

Leading Change supporters

Article by Juno Baker 

Awards Case Studies News PhotoRoute

VisitEngland inclusive destination case study

PhotoRoute case study with Visit England

Suzanne Mantell, Visitor Services Manager at VisitBrighton said “We are delighted to be working with PhotoRoute and view the new walking maps as a very important addition to our information on accessible Brighton. We are sure they will inspire confidence in all visitors that Brighton is a city that can cater for all degrees of mobility, and one that can offer a quality experience to all visitors”.
Visit England inclusive destination case study
Follow this link to download Visit England / Visit Brighton’s inclusive destination case study.

Awards Case Studies News PhotoRoute Uncategorized Word-Bank

Why inclusive design matters

Our richly diverse populations are ageing, we’re technically capable and expect smart services to work intuitively – we have one opportunity to attract a new customer.

According to Disability Rights UK, 83% of disabled people had ‘walked away’ from making a purchase, unable or unwilling to do so. The most important factor was inaccessible premises. Other important factors that discouraged disabled consumers from spending were poorly designed products and staff who were not disability confident, were rude or appeared prejudiced.

“Inclusive or universal design is the design of buildings, products and/or services that are accessible to, and usable by, as many people as reasonably possible without the need for special adaptation. For a design to be inclusive it must respect the needs of people with mobility, visual and hearing impairments, learning difficulties, and people from different cultural and religious backgrounds”
Margaret Hickish, ODA, Responsible for Accessibility and Inclusive Design of the Olympic Park and Venues, London 2012

Our expertise comes from helping make meticulous NHS policy and processes more accessible for hard to reach groups – our expertise improves inclusion, safeguarding & education practices within any other sector. Enabled City has a number of inclusively designed services that are easy to bolt onto existing services and extend your market reach to:

  • The grey pound/ silver surfers
  • Young families with buggies
  • People speaking English as a second language
  • Those who find traditional linear maps hard to navigate
  • People with physical or learning disabilities
  • The Deaf community
  • Those with low literacy – the average reading age in the UK being that of an educated 11 year old (BBC)

People with disabilities in the UK represent a market with a combined spending power of £80 billion

Our introduction to sport came from supplying the London 2012 Olympic and Paralympic games. We now offer this expertise to premier football clubs and community organisations through our no-fuss bolt on tools Word-Bank and PhotoRoute. In addition, our Easy Read document production service helps organisations communicate with all their customers.

Word-Bank is an automated multimedia dictionary – a great tool for enabling policy to become mainstream information provision:

  • BBC Innovation Lab awarded
  • and independently proven by the Disability Rights Commission to aid website comprehension by 100%
  • ideal for grassroots retention and raising equality comprehension

Tottenham Hotspur FC

PhotoRoute is our other inclusively designed product-based service, providing easy-to-follow photographic journeys in website, print, embeddable and app formats.

PhotoRoute was developed from Visit London Gold Awarded expertise because we include the needs of people with disabilities and those speaking English as a second language.
We’ve been working with Tottenham Hotspur Football Club and Foundation to develop new services that include:

  • Automated way-finding maps (when in range of maps)
  • External and internal stadium way-finding from public transport and car parking to guide disabled visitors directly to seating blocks (stage 2 will include provision for non-disabled fans).

PhotoRoute being inclusively designed, promotes Tottenham Hotspur Football Club’s excellent customer services and fan safety/safeguarding policies and for the TH Foundation, grassroots engagement & participation services.

Tottenham Hotspur Foundation

There are many factors that may limit life opportunities of people who have support needs. Independent travel is often one of the major barriers to overcome for individuals with disabilities which is often compounded by anxious family members or support workers.

Tottenham Hotspur Foundation chose to use PhotoRoute way-finding maps which are inclusive of the above impairment groups and also provide confidence for anxious family members by supporting the individual’s independent travel at every decision point.

“West Lea Specialist Sports College & Physical Education School recently published the PhotoRoute map on our website. This was for the public to be able to find us on foot from Edmonton Green railway station to our main entrance. Only after a few days of the publication, a visitor to the school commented that they found the link on our website and used the App to find their way to our school. They commented on how easy and efficient it was to use and made the journey on foot more enjoyable and low stress knowing directions. We are very pleased with PhotoRoute map and intend to use it for our pupil’s to know how to travel around our borough. Our next publication is to find the route from our school to our charity shop in Edmonton Green Shopping Mall, so our students can find the best, safest and easiest way to the shop”.
Julian Halford Community & Enterprise Manager, West Lea School.


Past safeguarding projects have used our Easy Read document service to provide NHS London with accessible complaints leaflets, personalised locally across London to help people understand that if things go wrong often its not their fault. They include:

  • The complaints process and how services will improve by getting in contact
  • Your basic human rights and that you will be treated with privacy, respect and dignity
  • Mini case studies
  • Your local phone numbers, language and support services

Our natural progression is to offer clubs our easy-read desktop publishing services to make policy and procedure accessible to the national reading of that of an educated11 year old (BBC).

Why get in touch?

We all have different priorities at different times, following an inclusive design approach when developing services means:

  • Doing more with less.
  • Improving customer satisfaction for existing customers.
  • Reaching a much wider audience that’s often not being serviced.

Contact us to discuss your needs, we look forward to hearing from you.

Awards News PhotoRoute Word-Bank

2013 starts with new PhotoRoute & Word-Bank orders

It looks like 2013 will be a significant year in the growth of Enabled City Limited. Our two flagship products, PhotoRoute and Word-Bank, have both been the subject of substantial orders to further develop their use in helping people with learning and other disabilities.


PhotoRoute-thumb-with-textWe are defining a project with one of the London Boroughs to use PhotoRoute as an enabler to help travel training for people with learning difficulties. At the moment the Borough provides transport to people with learning difficulties to get around to major locations within the Borough. The budget for such transport services is being cut within the Borough, so PhotoRoute offers a great way of catering for the needs of people with learning difficulties.

The project is being run in conjunction with a Premier League Football Club which is located in the Borough. Its Charitable Foundation will provide some of the facilities to assist with this project.

We are very excited about this use of PhotoRoute which will result in a significant increase in the Photo Routes within this particular Borough.


logo-Word-Bank-with-textWe have been awarded a contract by a major government department to update the technology of Word-bank to the latest technical environment and roll out the newly updated Word-Bank to 70 of its websites. In the process we will increase the range of definitions and animations that are available.

This is also an exciting new application of Word-Bank and will make the product more appealing to most central and local government websites, helping them comply with the Accessibility legislation.


If either of these projects strikes a nerve with you please do not hesitate to get in touch with us.


Awards PhotoRoute

App’s awarded 5 stars from Reviewers Choice

Awarded 5 stars editors choice awarded our Android lite and premium app’s with 5 stars.

FileDir lists thousands of high-quality applications for Android, iOS, Windows, Mac OS and Linux operating systems.
They aim is to help people find and enjoy the software they need to improve their lives – nice.

Thank you FileDir!

Awards Filming

SeeAbility testimonial

“SeeAbility commissioned Enabled City to work with us to produce two short films concerning eye health and eye care for people with learning disabilities.

We found Enabled City to be extremely professional and committed to providing a quality product. Core to Enabled City’s ability you provide quality work is the skill to work with sensitivity and respect with people with a range of disabilities and vulnerabilities. This is a rare quality indeed amongst many less specialist agencies and ensured that the ‘finished product’ portrayed SeeAbility’s message in a positive and powerful manner.

Enabled City was able to source actors and models with Learning disabilities at very short notice and by doing were able to help SeeAbility to present its message in a person centred and dignified manner. They were also able to source other professionals, such as additional film makers and technicians, whom they worked well with in a really coordinated and industrious manner.

The work they produced for SeeAbility was to a very high standard and was delivered to a tight schedule in a timely manner. SeeAbility warmly recommends Enabled City to other agencies.”

Martin Thomas Manager – Look Up Information Services.

Awards Filming

AMI Awards

Thanks to the team at Leonard Cheshire Disability for a great night at the Ability Media International (AMI) Awards, developed by leading figures in the media industries to promote the vision, mission and values of Leonard Cheshire Disability.

An outstanding evening and creative projects to encourage a more inclusive world.

Winners are chosen for their creative excellence and social relevance. Successful work has clearly demonstrated how people facing major physical, mental, emotional or social challenges, or who come from under-represented groups in society, have positively been represented by, or assisted with their work.

Go to AMI awards home page.