Case Studies Filming HERO docs Uncategorized Word-Bank

Short animated film increases understanding by 100%

  • Converting policy into animated films means reaching “65% of the population who are visual learners who absorb and recall information best by seeing”.

A great example being NHS England’s national Continuing Healthcare (CHC) film, the framework is complex and  a sensitive area of the NHS, CHC is sometimes known as end of life care. NHS England found that time poor clinicians struggled to impart complexities to patients (who themselves being very unwell) so commissioned Enabled City to create an animated film, these films were viewed  over 10,000 times within 12 months.

Healthwatch Gateshead took the initiative to test effectiveness of the animated films and kindly shared the below results.

Healthwatch Gateshead became aware of national information on CHC commissioned by NHS England in the form of short films to help explain the national policy framework better to people and families.

We held a workshop with 8 Healthwatch Champions to try to gauge the quality of the information and asked them to rate their knowledge of CHC from 1 to 5. The combined points before watching the film were 16 out of a possible 40. After the film we repeated the question and those numbers rose to 31 out of 40 which was a significant rise.

Feedback from Healthwatch Champions

  • “Simple language. Difficult subject but made much easier to understand. The repetitive language gives a consistent message.”
  • “Would probably like to see the video again to increase knowledge of CHC even more”
  • “Film really helpful in understanding CHC”
  • “Some aspects of CHC would need to have more than a second look to understand more fully”
  • “ I think the video needs to be advertised and localised . This would be really useful for the community”
  • “Most of the BAME community access information online as we can use translation services, the video maybe able to be translated “

We shared the findings of the Healthwatch champion sessions and worked with NGCCG to have this information included on their website which now also includes a link to further information about CHC on the NHS choices website.

Great work Healthwatch Gateshead and Newcastle Gateshead CCG!

Inclusive by design

Information should inclusive by default and fun to access – creating better services for those with communication support needs and you’ll also be including the needs of time poor professionals too.

It all starts by creating a great script and followed principles learnt from working with people with learning disabilities when creating HERO docs (Healthcare Easy Read Online) content and Word-Bank definitions.
Graphics have big part to play but they need to be used meaningfully to support each concept (and be within brand), we added subtitles and voice over then gave viewers choice by publishing a full length version of the whole framework and another version with chapters.

Don’t hide great content

If you create great content such as a script for a film then publish it alongside the film to be inclusive of those using screen readers or preferring to read, and publishing the script as a normal webpage (as opposed to PDF or Word doc attachment) it will be easier for people using screen readers to find, it will reformat to fit mobile screens and web based access and translation tools such Word-Bank can be automatically added to jargon bust industry specific language.

The films were then made available for other CCGs to personalise with their own intro’s and outros which they could fund locally (the core animated element of the film is not changeable with NHS England’s approval).
Learn how to localise and embed the national CHC film or see Greenwich CCGs version with films script.

Learn about accessible policy formats

HERO docs News Uncategorized

HERO Docs, saving Easy Read budgets

We’ve been busy adding new features and easy read documents to HERO docs, clients can choose from over 100 easy read templates and automatically rebrand at the click of a button, latest templates came from Imperial Healthcare, the bi-fold’s include having a blood test, general anaesthetics, MRI & CT scans, x-rays,  a nephrectomy, a bronchoscopy, a gastroscopy and having a sigmoidoscopy.
New features include clients being able to:

  • Log into to multiple accounts as requested by Hammersmith and Fulham, Kensington and Chelsea and Westminster CCGs.
  • Upload PDF, Word and PowerPoint easy read documents to their HERO doc repository.
  • Embed their HERO doc repository (via and iframe) into intranets meaning clinicians have all their patient facing documents in the one place.

Editing a HEROdocs template or download published PDF here.

Editing a template

About HERO docs

HERO (Healthcare Easy Read Online) docs was developed with and licensed by NHS Englands’ own AIS team and other leading providers including Hammersmith and Fulham CCG, West London CCG and Central London CCG, Barts, Imperial, and CNWL FT.
Part of developing the software was to plug gaps in their easy read provision resulting in:

  • Aiding compliance of Accessible Information Standard and CQC reporting
  • Drastically reduced cost and time involved in procuring specialised easy read resources
  • A database of rebrandable, clinically checked easy read templates
  • Governance by giving clients the ability to control who has editorial control over easy read content
  • Unlimited access for staff within your trust/CCG
  • Increasing clinical time and reduced waste

Need more information

Visit HERO docs FAQ and pricing page or contact us to arrange a time to speak.
See 13 myths of the Accessible Information Standard.

HERO docs News Uncategorized Word-Bank

Make safeguarding policy make sense

Is policy making sense?

Here’s a quick example showing how Word-Bank help’s make policy mainstream.

  1. Turn Word-Bank on by clicking on the left hand sidebar Click on left hand side bar to turn Word-Bank on
  2. See bulleted text below to see new Word-Bank definitions helping make safeguarding policy accessible to those it’s designed to protect.

What is abuse?

Abuse can be different things, but it means that someone has been treated badly by someone else. Abuse can happen to women or men or children. Abuse can happen anywhere, like in your own home,
at work, in a care home or hospital, in a sports club or out and about.

  • Physical abuse online casino singapore
  • Neglect
  • Financial abuse (or material abuse)
  • Psychological abuse or (emotional abuse)
  • Institutional abuse

Word-Bank can also be used to help explain technical terms such as the offside rule.

Click for Word-Bnak FAQsGo to Word-Bank FAQs for more information

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Combat abuse by making policy for young people

Allegations of child abuse in the media is sickening – we need to share our knowledge of basic Human Rights with children by delivering policy in formats accessible to them.

Knowledge is power

Policy documents are often written by highly educated professionals in highly educated professional-speak, and generally not in the language used by the people they are designed to protect.

The delivery of policy documents needs to change to be part of mainstream information provision. How often do people actually read policy documents, from start to finish? We have so many formats available to us, that appeal to young people, those with English as a second language, people with cognitive difficulties, in short, any vulnerable groups, those who really need protecting. Policy documents should literally ‘speak’ to them, they should be memorable, how else can people be protected by them?

Tools to help

1. Convert policy documents into an easy read format

This means having meaningful use of images to support sentence structure and using a common language (without loosing legal context).THFC-safegaurd-small

Use tools like HERO docs (Healthcare Easy Read Online) to convert policy into easy read

Live example visit

2. Publish policy in mobile friendly formats

Do you read PDF’s on your phone, personally I’ve lost interest after scrolling across the first paragraph.
Publish policies as a normal web page – don’t hide them in PDF or Word Doc attachments.

3. Add Word-Bank to your site

Word-Bank definitions add comprehension to your website content (can also be added to individual policy pages). Word-Bank won a BBC innovation lab award for aiding those that could fall through the information gaps and our technological approach.Live example visit
Or Word-Bank FAQs for more information.

4. Creating an animated (easy read) film

This is a great way to make complex subjects accessible. An example being NHS Englands national Continuing Healthcare film (created with Greenwich CCG).
Continuing Healthcare is sometimes known as end of life care, it’s when our health needs change when having illnesses such as cancer and being able to access addition budgets that are fairly much unlimited.
The policy has a legal context, it was published then copied and pasted across NHS websites but the policy was too complex for time poor health professionals to understand and then be able to impart to patients and families.

We worked with the policy writers to create an easier-to-read script of the policy and create an animated film.
For improved accessibility we:

  • published the script of the film in website text for those preferring to read (such as those using screen readers) and have the additional benefit of Word-Bank definitions.
  • theres nothing spoken in the film thats not displayed graphically and vice verse
  • the film has voice over and it’s also captioned

Live example: www.enabledcity.chc/ or  NHS England’s CHC policy that the film was made from

Animation is very effective and also worth considering how widely it can be used – NHS England’s national version is freely available and it can be localised with own staff intro’s and outros

Animated example of Transforming Care programme

5. Review your contact us page

Its also worth reviewing your contact us section of your website, can the copy be improved? Would using transport symbols and a map help people with low literacy report abuse in person – such is best practice for Patient Advice Liaison Service in NHS (NHS complaints service). Use PhotoRoute to remove barriers to independent travel.

See how Tottenham Hotpsur Foundation removes independent travel barriers
Contact us for more information

Case Studies HERO docs News PhotoRoute Word-Bank

Accessible Information Standard Myth Buster

13 Myths of the Accessible Information Standard

Download NHS England’s Accessible Information Standard Myth Buster (powerpoint) to bust the below myths..

Myth #1 “If someone can’t read a letter because they’re blind, there’s no point sending them an email or a text message!”

Reality #1

  • A person who is blind may be able to access information sent via email and / or text message but not in a printed letter.
  • Many people who are blind or have visual loss use assistive technology such as ‘screen readers’ which convert text to speech or audio. This means that email and text message (and in some circumstances a letter sent as an email attachment), can be accessible formats for some people who are blind or have visual loss.
  • However, some people who are blind, especially older people who are more likely to be digitally excluded, will not be able to use email or text message, and so accessibility cannot be assumed.
  • The answer? Don’t make any assumptions – always ask people what formats and communication methods work for them – you might be surprised!

Myth #2 “Everyone with a learning disability will need support from a carer or family member at appointments.”

Reality #2

  • It should not be assumed or expected that a person with a learning disability will be, or will need to be, ‘accompanied’ at appointments.
  • Although everyone with a learning disability is likely to need some support to access information and communicate effectively, the type of support needed by individuals varies significantly.
  • Many individuals with a mild or moderate learning disability may be able to live and access services independently.
  • In line with the Mental Capacity Act 2005, everyone should be supported to be involved in decision making as much as they are able.
  • Some people with a learning disability will need support from an advocate at appointments.

Download NHS England’s Accessible Information Standard Myth Buster (powerpoint)

Useful resources:

  • HERO docs (Healthcare Easy Read Online), developed with NHS Englands’ AIS team and other leading providers
  • Word-Bank, automated jargon buster for health and social care websites
  • PhotoRoute, our Paralympic & Premier League way finding tool (developed from travel training concepts)
  • Animated films created with the NHS

To find out more about the Accessible Information Standard visit the NHS England website here:

Awards Case Studies HERO docs News PhotoRoute Uncategorized Word-Bank

Disability Rights UK Partnership

Enabled City is the digital accessibility partner to Disability Rights UK, in recognition of being the specialist technology supplier for and with people with disabilities.logo-Disabiltiy-Rights-UK
Our expertise comes from working with and employing people with disabilities to develop inclusive services that improve inclusion, safeguarding & education practices within any sector.

Clients include London 2012 Olympic and Paralympic Games, premier league football clubs and their foundations, various NHS providers making meticulous policy and processes more accessible for hard to reach groups. Our inclusively designed services and products are easy to bolt onto client’s existing services and extend their market reach to:

  • The grey pound / silver surfers
  • People speaking English as a second language
  • People with physical or learning disabilities
  • Young families with buggies
  • The Deaf community
  • Those with low literacy – the average reading age in the UK being that of an educated 11 year old (BBC)
  • Visit our services pages for more information.

Word-Bank 50% discount offer for DR UK members

In celebration of becoming Disability Rights UK preferred technology partner Enabled City are pleased to offer a 50% reduction for new Word-Bank clients.
This is a time limited offer valid until 6th March 2017

Terms and conditions

  • Have less than £300k turnover
  • Have the in-house technical expertise to integrate Word-Bank which usually takes 1 hour
  • Advocacy groups under 100k should contact us for additional offers
  • Discount is valid for first year licence only
  • Orders must be received by 6th March 2017

Subscribe to our mailing list for early bird offers

Case Studies HERO docs News Uncategorized

HERO docs & Word-Bank help with CQC reporting

The CQC routinely check all health and care organisations against its five key values. Many mental health trusts requiring improvement may be searching for ways to improve on effective, care, and responsive aspects.
Researching inspection reports shows that trusts often need to demonstrate they enable patients to be involved in planning their own care, and that patients understand issues such as their rights under the Mental Health Act and how to comment and complain about their care. Easy read documents currently available on HERO docs can help your staff to manage these with more ease. Thanks to contributions from CNWL NHS Foundation Trust, Barts Health, Imperial College Healthcare, Hammersmith and Fulham CCG, West London CCG, Central London CCG and NHS UCHL, we’re proud to offer accessible templates such as:

  • The Health Action Plan and CPA pre-feedback form to complete with patients to facilitate greater patient input into understanding and planning their own care,
  • Developing a range of documents explaining the mental health sections and patient rights.
  • The Traffic Light Toolkit, to ensure hospital staff know essential information about patients with communication difficulties and high information processing needs,
  • A selection of PREMs gathering feedback on mental health and general hospital stays,
  • A selection of documents advising patients how to comment or complain “Talk to us – how to get your views heard”, “Complaints (short)”, “Comments and Complaints – easy guide” and “PALS – Patient Advice and liaison Service”.

banner-senior-yearsAs all work completed by Enabled City, the templates are written in clear English with supporting images. We aim to provide documents that adults with learning disabilities find more accessible, and in doing so we meet the needs of many UK adults, those with lower literacy and/or English as a second language. Our document repertoire is steadily growing to support the needs of all health staff in their work to improve the health of the nation – visit HERO docs to find out more about HERO docs licensing or visit our pricing page.

Which easy read templates are working on now?

  • Having a Barium swallow
  • Clostridium difficile (C. difficile)
  • Venous thromboembolic diseases
  • Having a tonsillectomy
  • Reducing risk of infection
  • Preventing Thrombosis
  • MRSA screening
  • MRSA, what does it mean?
  • Having a liver biopsy
  • Having an echocardiogram
  • Having a cystogram

Where to go next?

Contact us
Go to services to find out about complementary services
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Case Studies HERO docs News

Searching for a HERO

HERO docs works in partnership with Project SEARCH to provide work based placements and support for clients to roll out the new service starting at BARTS Healthcare’s Whipps Cross Hospital.

Enabled City is introducing Health Easy Reading Online documents (HERO docs)—a new solution to an old problem. This software fills NHS providers’ need for a database of high quality, low cost, and re-brandable easy read content that can be shared across multiple platforms.

While the solution is new, the expertise behind HERO docs comes from those who have longstanding experience in the use, curation, or creation of easy read  documents; Enabled City is both a supplier to various NHS organisations and an  employer of people with learning disabilities.

Enabled City’s foundational Values were formed through working with people with learning disabilities to develop the Enabled London leisure resource (2000-2011). During this time, we supplied photographers with learning disabilities to the Valuing People Team in London and the Getting a Life Programme to take pictures at conferences and events. These photographs were then put into reports and contributed to easy read templates for NHS London’s health providers. While many of the advocacy groups and work programmes that we worked with no longer exist, our involvement with them has deeply impacted our company values: we believe that all people have skills and expertise to share. This foundational value has led Enabled City to recognise that people with learning disabilities can use digital technology to become service providers, not just people who use services.

A while ago, I bumped into Debbie Robinson, the former Valuing People Regional Lead for London, at an NHS Employment event and we made plans to have Christmas lunch. I was overwhelmed by the sense of community given to Whipps Cross hospital, part of the Barts Health NHS Trust, by the interns and graduates from the Project SEARCH supported internship programme in operation there.


Debbie formed Kaleidoscope Social Enpterprise Ltd (link to facebook page)  in 2011 to continue her work with people with learning disabilities, including joining forces with Sabre & Associates to support people into employment with Project SEARCH. We are now working in partnership with the Project SEARCH (link to facebook page) team at Whipps Cross, working with one of this years interns during a 10 week placement to support the introduction of the HERO docs service. The placement will start at Whipps Cross hospital with plans to make the support service available to other early adopter clients shortly thereafter.Project Search logo

Our new intern has interests in information technology and IT support, which lend themselves perfectly to helping us get HERO docs embedded within the early adopter sites. In addition to supporting NHS staff use the HERO docs system, our intern will also be available to create taster PhotoRoute maps (Enabled City’s Paralympic way-finding inclusive mapping technology) to the hospital.

Thanks Project SEARCH and @kaleido_scope1!

Go to for more information

HERO docs News PhotoRoute Uncategorized Word-Bank

Accessibility added to FA’s Equality Policy

Word-Bank is a really easy tool to add to websites, it makes text heavy information fun to access and accessible to a much wider audience.
For an example we’ve copied the Football Association’s Equality Policy into this page – turn Word-Bank on from the left hand pull out tab to instantly add a layer of comprehension.

The Football Association Equality Policy

The FA is responsible for setting the standards and values to apply throughout football at every level. Football is for everyone; it belongs to, and should be enjoyed by, anyone who wants to participate in it.
The aim of this policy is to ensure that everyone is treated fairly and with respect and that The FA is equally accessible to all.
All Participants should abide and adhere to this Policy and to the requirements of the Equality Act 2010.
The FA’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnic origin, colour, religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities.

This Policy is fully supported by the Board of The FA and the Director of Football Governance and Regulation is responsible for the implementation of this policy.
The FA will ensure that it treats people fairly and with respect and that it will provide access and opportunities for all members of the community to take part in, and enjoy, its activities.
The FA will not tolerate harassment, bullying, abuse or victimisation of a Participant, which for the purposes of this Policy and the actions and sanction applicable is regarded as discrimination, whether physical or verbal. The FA will work to ensure that such behaviour is met with appropriate action in whatever context it occurs.

The FA commits itself to the immediate investigation of any allegation, when it is brought to their attention, of discrimination and where such is found to be the case, The FA will require that the practice stop and impose sanctions as appropriate.
The FA is committed to inclusion and anti-discrimination and raising awareness and educating, investigating concerns and applying relevant and proportionate sanctions, campaigning, achieving independently verified equality standards, widening diversity and representation and promoting
diverse role models are all key actions to promote inclusion and eradicate discrimination within football.

To see the original policy follow this link (pdf).

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Football For All

Inclusive Football is certainly high on the agenda within the London Football Association. Working within the National Game Strategy Plans for the development of Football for All, the London FA has made the commitment to provide football for all no matter their ability.

Football Association logoKey partners such as South London Special League, STEP League, Interactive, Tottenham Hotspur Foundation and along with many disability organisations, all work together to ensure opportunities are developed through our appointed Football Development Officer (Inclusion & Education). The aim of working with local key agencies and organisations is to provide opportunities within Football for All, encompassing females, males, youngsters and adult players with a physical, sensory, learning or behavioural disability/impairment.

We are committed to enabling all players to play our National Game and providing opportunities for people who want to become involved in the many different areas of football. We strive to ensure all those involved reach their potential as a player, coach, referee, administrator or volunteer.

After the major events from last year’s Olympics and Paralympics, there was a considerable amount of promotion towards disability sports, we are looking as part of the legacy of the games to help to raise the profile of disability football in London.

London FA aim to provide football for players of all abilities, but there is also an opportunity for those gifted and talented players to represent their County, Region and also England, specifically Football Association Disability Squads, such as Partially Sighted, B1 Blind, Cerebral Palsy, Learning Disability and Wheelchair Players, so providing “Football Opportunities for All”.

The Football Development Team is very keen to support Clubs who would like to become accessible to people with disabilities or those Clubs who would like to establish a team for players with a variety of disabilities.

There are numerous opportunities for keen footballers to train and play football regularly in a safe, fun, friendly and of course learning environment.